3: The crisis Making suggestions
Narrator: Here we are again at Tip Top Trading, where Anna's interview for a sales job has been suddenly interrupted. Office assistant Denise has entered the room, looking very worried. What's wrong? And will Anna have any suggestions that might help? Denise: I don't know what to do! Paul: So what's the matter Denise? Denise: You know the PowerPoint presentation? Paul: The one we've been preparing for the last two months? Denise: Yes.
Paul: The one that's very, very important and that we need this afternoon? Denise: That one. Paul: Aha. Denise: We've lost everything! Paul: No! Denise: I had it on a USB stick, to transfer it, but the stick has vanished! Narrator: Right Anna, now is your chance to help them find solutions to the problem. You'll need phrases like: Can I make a suggestion? Why don't you...? Have you tried...? Maybe we could...? How about...? I have an idea! Paul: But don't you have it saved on your computer? Denise: No, it was taking up a lot of space, so I deleted it. Paul: So you have lost the only copy we have. Denise: Yes.
Narrator: What idiots! I've never seen such a disorganised office. Go on, you'd better help them, Anna. Anna: Can I make a suggestion? Paul: Yes, please do! Anna: Why don't you try looking in your recycle bin? It might still be there. Denise: I did. It isn't. Anna: Have you tried asking your colleagues if they've seen the memory stick? Denise: I did. They haven't. Anna: How about looking through your rubbish bin to see if you threw it away by mistake? Denise: (getting shirty) I don't do silly things like that! Paul: All very sensible suggestions Anna, thank you. Anna: Maybe I could do a big office search for you...? I'm good at finding things. Denise: There are confidential documents in this office – non-staff are not allowed to see them. Paul: Now, now Denise. Why don't you drink up that nice tea? Anna: I have an idea! Did you ever email the presentation to anyone? Paul: Golly gosh, you did Denise! You emailed it to me to proof-read. It'll be in my inbox somewhere. Good thinking Anna! Denise: I was just about to suggest that myself. Paul: Problem solved. Thank you Anna! Anna: Pleasure. Narrator: Well done Anna! Paul: Right, now please leave us Denise. Anna and I will continue our interview. Would you like a biscuit Anna? Anna: Thank you. Oh, what's that? Paul: Oh golly gosh, the USB stick! It was mixed in with the plate of biscuits that Denise brought in. Anna: It's wet!
Paul: Yes, I think maybe I stirred my tea with it at one point. Oh well. Now, where were we...? My goodness, it's 11 o'clock! I have a meeting right now! I'm afraid I'm going to have to go. But I've made my mind up about you anyway. I suppose you'd like to know if you've got the job? Anna: Yes please! Narrator: Ah - Stop right there! I'm sure everybody would like to know if Anna's got the job – but everybody's going to have to wait until we've heard her helpful phrases once again: Can I make a suggestion? Why don't you try looking in your recycle bin? Have you tried asking your colleagues if they've seen the memory stick? How about...? Maybe I could do a big office search for you...? How about looking through your rubbish bin...? I have an idea! Paul: Anna, we need someone who can think on her feet and who is a first-rate people person. Someone who sees solutions, not problems... someone like you! So if you want the job, it's yours! Narrator: Ah, now think carefully Anna – do you really want to work for these people? They seem a bit... disorganised. Anna: I would definitely like the job! Thank you! Narrator: So be it. Join us again next week for Anna's first day as a sales executive at Tip Top Trading.
