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Library Assistant: Hi, how can I help you?
Student: l'd like to register to use the library, please.
LA: OK, that's fine. Now can ! have some details from you? What's your name and student ID number?
S: Simon Anderson, that's A-N-D-E-R-S-O-N.
LA: And ID number?
S: Er .. Hold on Let me look . it's AND105763.
LA: AND105769
S: No, it's AND105763.
LA: Thank you. And what course are you studying, Simon?
S: Geography.
LA: Is that in the Faculty of Environmental Science or Earth Science?
S: It's in the Earth Science faculty.
LA: Right. Now, are you living in university halls of residence?
S: No, I'm in private accommodation - do you need my address?
LA: Yes, please.
S: It's Flat 3, 24 Lavender Gardens, London, SW12 3AG.
LA: Can you spell the street name for me?
S: Yes, it's L-A-V-E-N-D-E-R Gardens.
LA: And do you have a contact telephone number?
S: Is my mobile number OK?
LA: Yes, that's fine.
S: Just let me find my phone. Right the number is 079, double 8. 5. double 6. 341.
LA: Let me just check that-079, double 8. 5, double 6. 341.
So, Simon did you have a tour of the library facilities during your induction?
S: Unfortunately, I missed it - could you give me a quick tour now?
LA: I can't give you a tour now, I'm afraid. I have to stay here at the Help Desk, but I can show you places on this map of the library.
S: That would be helpful, thanks.
LA: OK, so we're here at the Help Desk, next to the Service Desk, where you go to borrow and return books. The maximum number of books you can borrow at any one time is ten.
S: Yes, I see.
LA: Opposite the Service Desk is the Training Room, which is used by library staff to give demonstrations of the computer systems to staff and students. But the entrance is round the other side.
S: Is the Training Room beside the Quiet Room?
LA: Yes, that's right, with the entrance round the front, too. It's important to remember that all mobile phones must be switched off in this room.
S: Of course. And what about books - where can I find the books for my course?
LA: Good question. You're studying Geography so, if you walk past the Service Desk, turn right, no sorry turn left, and continue on past the Philosophy section, you'll find the Geography section. The copying facilities are on the left. Now one more important thing is the Group Study room and the booking system. If you're working on a project with other students and you want to discuss things with each other, you can go to the room in the corner at the opposite end of the library from the copiers. That's the Group Study Room. It's between the Sociology section and the TV room. The Group Study room is quite popular, so it must be booked forty-eight hours in advance.
S: Right, thanks. Can I keep this map?
LA: Actually, this is the last one I have, but I can make a copy for you.
S: That would be great, thanks.
LA: Oh, I should also explain how you book the Group Study Room.
S: Oh, yes, so how do I do that?
LA: You can only book this room using the online reservation system. The same one you use to reserve books that are currently on loan.
S: I thought it was called the online catalogue system.
LA: No, that's for searching for things in the library; the reservation system is what you use to make a room booking.
S: And can I access that from outside the library?
LA: Yes, via the library website. You will need to enter the name and student number of each student in the group too, so make sure you have these to hand when you make the booking otherwise the system won't work. But all this is explained on the home page of the website. Once you've made your reservation request, you'll receive a confirmation email from the library to say whether your booking has been Successful or not. If not, you can try to arrange another time.
S: Well that sounds like it's fairly easy to do.
LA: Yes, you'll be fine. It's all quite straightforward really.
S: Thanks.
