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Ellen: Excuse me, where are the dresses?
Shop assistant: They're at the end of this aisle, on the left. Can I help you with anything?
Ellen: Yes, maybe. I'm not from around here, so I don't know this store.
SA: Well, I can help you with anything you need.
Ellen: Fantastic. ľ'm actually down here for my brother's wedding, and I need something to wear. I've just started a new job and I haven't had time to get anything yet. I'm looking for something smart. Maybe a new dress.
SA: Well what about this one?
Ellen: I think it's too hot for long sleeves. Do you have anything lighter?
SA: Yes, well, this one has shorter sleeves, but it still has the bow. which I think is a nice detail. Or there's this patterned one?
Ellen: I'm not keen on a pattern. I think 'll go for the one with the bow. Do you have it in a size 10?
SA: Let me have a look ... Yes, here.
Ellen: Great! I need a hat, and then I can try them on together.
SA: What kind of hat are you looking for?
Ellen: What about this one with the flower?
SA: Yes. but if I may suggest, a taller hat would add to your height.
Ellen: Really?
SA: Yes, try this one.
Ellen: I see what you mean!
SA: We have this style with the single flower, or with a small bunch. And it comes with a wide or narrow brim.
Ellen: I like the narrow brim, and just the one flower. Hmm, can I have a blue flower?
SA: I'm afraid it just comes in cream.
Ellen: Well ... it goes with the dress, anyway.
SA: Great. I'll place an order and have the hat sent to you. It'll take about two days to be delivered. Is that OK?
Ellen: Yes, that's fine.
SA: I need to take down a few details for delivery. Your name, please?
Ellen: Ellen Barker
SA: And the delivery address?
Ellen: It'll be my brother's address. It's 15 .. no ... 14 ... Brightwell Avenue.
SA: Can you spell that, please?
Ellen: Yes. B-R-IG-H-T-W-E-L-L Avenue, Staybridge, Kent, DA4 7DF
SA: And can I take a contact number?
Ellen: Yes, my mobile is 0-3-double 2-1-triple 7-4.
SA: 0-3-double 2–1-triple 7-5.
Ellen: No, it's a 4 at the end.
SA: Sorry. I've got it now. We can deliver on May the twelfth. We can't specify an exact time, just morning or afternoon.
Ellen: Any time in the early morning is fine.
SA: And how would you like to pay?
Ellen: Visa.
SA: Great. That comes to thirty-two pounds twenty-five.
Ellen: OK, thanks. I'm just going to try this dress on and then look for shoes. Where are the changing rooms?
SA: They're to the left of the store, right next to Customer Services.
Ellen: And I want some shoes and accessories, too. Where can I find them?
SA: The accessories are in the Womenswear Department. The Shoe Department is right at the front of the store, between Menswear and Home Furnishings. Oh, no, sorry ... We've just moved the Shoe Department for the summer season. It's now very near the Changing Rooms, actually, straight in front of them.
Ellen: Thanks so much for your help. And where can I pay for the other things?
SA: The cash desk is at the front of the store, by the Menswear.
Ellen: Thanks.
