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Healthcare Org 1, 2.05 (R) [INFO] Topic 2. Healthcare Administrator Skills and Knowledge

2.05 (R) [INFO] Topic 2. Healthcare Administrator Skills and Knowledge

Topic 2. What skills and knowledge do healthcare administrators need? The skills and knowledge needed for any task or profession are often referred to as competencies. So this question can be reworded as "What competencies do healthcare administrators need? " Implied in the question is that the defined competencies are the ones needed to do the job of healthcare administration successfully at the optimal and most rigorous levels of efficiency and effectiveness. Two organizations have invested much time and effort in defining these competencies. The organizations are: Healthcare Leadership Alliance (HLA) American College of Healthcare Executives (ACHE) Note [FUN]: Links within this section lead to external [FUN] readings not needed for the certificate work. You do not have to visit these external links. Do so only if you have the interest and the time. Note [CERT]: Pay attention to the text in bold. It just may be included on the [CERT] Lesson Two Quiz. Healthcare Leadership Alliance (HLA) The Healthcare Leadership Alliance (HLA) is a consortium of healthcare administration and management professional associations. The consortium members are: American College of Healthcare Executives (ACHE) American Organization of Nurse Executives (AONE) Healthcare Financial Management Association (HFMA) Healthcare Information Management Systems Society (HIMSS) Medical Group Management Association (MGMA) HLA, using input from consortium members, develops a list of competencies needed by healthcare administration and management professionals to be effective “managing the nation's healthcare organizations”. This list is called the HLA Competency Directory and HLA provides an Overview of the HLA Competency Directory as well as the ability to Download the HLA Competency Directory. The HLA Competency Director contains five (5) knowledge domains and knowledge clusters within each domain. The five (5) knowledge domains and the major knowledge clusters within each domain are: Domain 1. Communication and Relationship Management. The knowledge clusters within Domain 1 are: Relationship Management Communication Skills Facilitation and Negotiation Domain 2. Leadership. The knowledge clusters within Domain 2 are: Leadership Skills and Behavior Organizational Climate and Culture Communicating Vision Managing Change Domain 3. Professionalism. The knowledge clusters within Domain 3 are: Personal and Professional Accountability Professional Development and Lifelong Learning Contributions to the Community and Profession Domain 4. Knowledge of the Healthcare Environment. The knowledge clusters within Domain 4 are: Healthcare Systems and Organizations Health Care Personnel The Patient's Perspective The Community and the Environment Domain 5. Business Knowledge and Skills. The knowledge clusters within Domain 5 are: General Management Financial Management Human Resource Management Organizational Dynamics and Governance Strategic Planning and Marketing Information Management Risk Management Quality Improvement The American College of Healthcare Executives (ACHE) ACHE strives "to be the preeminent professional society for leaders dedicated to improving health ...To advance our members and healthcare management excellence". Note [FUN]: The video for Topic 2 - 2018 American College of Healthcare Executives (ACHE) Overview - is a YouTube video produced by ACHE. The video provides an overview of the ACHE strategic plan and details ACHE's mission, values, programs, products and services. ACHE publishes a Competencies Assessment Tool based on the HLA Competency Directory to help those aspiring to be the very best healthcare administrators and managers assess their own skills as well as develop a plan to make improvements, where needed. ACHE also outlines healthcare administration competencies via its Fellow of the American College of Healthcare Executives (FACHE) credentialing which is board certification in healthcare administration and management. One FACHE requirement is passing the ACHE Board of Governors Examination. ACHE provides free resources for this examination at its Credentialing website. These resources include: Board of Governors Examination Reference Manual Board of Governors Examination Practice Exam Questions Board of Governors Examination Practice Exam Answer Key This Board of Governors Examination tests competencies in ten (10) knowledge areas identified by ACHE as the ones needed to do the job of healthcare administration and management successfully at the optimal and most rigorous levels of efficiency and effectiveness. The knowledge areas are: Knowledge Area 1. Governance and Organizational Structure Knowledge Area 2. Human Resources Knowledge Area 3. Finance Knowledge Area 4. Healthcare Technology and Information Management Knowledge Area 5. Quality and Performance Improvement Knowledge Area 6. Laws and Regulations Knowledge Area 7. Professionalism and Ethics Knowledge Area 8. Healthcare Knowledge Area 9. Management and Leadership Knowledge Area 10. Business Summary - Combining HLA and ACHE List of Competencies Below is listed a combination of the HLA and ACHE list of competencies to produce a comprehensive list of defined eleven (11) competencies needed to do the job of healthcare administration successfully at the optimal and most rigorous levels of efficiency and effectiveness. Competency 1: Organizational Structure and Governance Competent in applying business principles, including systems thinking, to the development and analysis of a healthcare organization's structure with delineating responsibility, authority and accountability at all levels of the healthcare organization. Competent in the development and implementation of policies and procedures for the governance process. Competency 2: Administration, Management, and Leadership Competent in applying general administration and management principles (e.g., planning, organizing, directing and controlling) to address overall goals and objectives of the healthcare organization. Competent in the ability to inspire individual and organizational excellence, create a shared vision and successfully implement processes (including change processes, as needed) to attain the healthcare organization's strategic and tactical goals and objectives. Competency 3: Health Care and the Healthcare Environment Competent in understanding the broad range of organizations and professions involved in thedelivery of health care (e.g., managed care models, health care delivery trends, ancillary services). Competent in understanding the healthcare system and the environment in which healthcare administrators, managers, and providers function. Competency 4: Quality and Performance Improvement Competent in applying business principles, including systems thinking, to the development, implementation and evaluation of healthcare organizational accountability, including quality improvement theories and frameworks as well as quality assessment and assurance philosophies, policies, programs and procedures. Competency 5: Business Competent in applying business principles, including systems thinking, to the development and assessment of specific areas, concepts, and processes of the healthcare organization operation as a whole (e.g., marketing, business planning, strategic planning). Competency 6: Finance Competent in applying business principles, including systems thinking, to the planning, development, establishment, analysis and assessment of financial management processes for a healthcare organization's capital, budget, accounting and related reporting systems. Competency 7: Human Resources Competent in applying business principles, including systems thinking, to assessing the need for and the supply of professional staff and other personnel in the healthcare organization. Functions include recruitment, selection, training, compensation and evaluation of such personnel and how to examine ways of evaluating productivity and monitoring accountability. Competency 8: Professionalism and Ethics Competent in the development, monitoring and maintenance of procedures to ensure the needs of the healthcare organization's professional staff are met. Competent in identifying, monitoring and disseminating codes of professional conduct; understanding the implications of ethical decisions; and providing procedures to monitor standards of behavior within the healthcare organization. Competent in aligning personal and healthcare organizational conduct with ethical and professional standards that include a responsibility to the customer/patient and community, a service orientation, and a commitment to lifelong learning and improvement. Competency 9: Healthcare Technology and Information Management Competent in applying business principles, including systems thinking to healthcare management information and clinical information systems (e.g., developing and using computer-based decision support systems for administrative/management decisions and clinical decisions in the healthcare organization). Competency 10: Laws and Regulations Competent in identifying and interpreting the impact of government regulations and laws on the healthcare organization; identifying the need for and working with others to develop new regulations and laws; investigating, monitoring, documenting and enforcing existing regulations and laws. Competency 11: Communication and Relationship Management Competent in communicating clearly and concisely with internal and external healthcare constituents and stakeholders, establishing and maintaining relationships, and facilitating constructive interactions with individuals and groups, and maintaining communication and cooperation with both public and private health-related organizations.


2.05 (R) [INFO] Topic 2. Healthcare Administrator Skills and Knowledge 2.05 (R) [INFO] Konu 2. Sağlık Yöneticisi Becerileri ve Bilgisi

Topic 2. What skills and knowledge do healthcare administrators need? The skills and knowledge needed for any task or profession are often referred to as competencies. So this question can be reworded as "What competencies do healthcare administrators need? " Implied in the question is that the defined competencies are the ones needed to do the job of healthcare administration successfully at the optimal and most rigorous levels of efficiency and effectiveness. Two organizations have invested much time and effort in defining these competencies. The organizations are: Healthcare Leadership Alliance (HLA) American College of Healthcare Executives (ACHE) Note [FUN]: Links within this section lead to external [FUN] readings not needed for the certificate work. You do not have to visit these external links. Do so only if you have the interest and the time. Note [CERT]: Pay attention to the text in bold. It just may be included on the [CERT] Lesson Two Quiz. Healthcare Leadership Alliance (HLA) The Healthcare Leadership Alliance (HLA) is a consortium of healthcare administration and management professional associations. The consortium members are: American College of Healthcare Executives (ACHE) American Organization of Nurse Executives (AONE) Healthcare Financial Management Association (HFMA) Healthcare Information Management Systems Society (HIMSS) Medical Group Management Association (MGMA) HLA, using input from consortium members, develops a list of competencies needed by healthcare administration and management professionals to be effective “managing the nation's healthcare organizations”. This list is called the HLA Competency Directory and HLA provides an Overview of the HLA Competency Directory as well as the ability to Download the HLA Competency Directory. The HLA Competency Director contains five (5) knowledge domains and knowledge clusters within each domain. The five (5) knowledge domains and the major knowledge clusters within each domain are: Domain 1. Communication and Relationship Management. The knowledge clusters within Domain 1 are: Relationship Management Communication Skills Facilitation and Negotiation Domain 2. Leadership. The knowledge clusters within Domain 2 are: Leadership Skills and Behavior Organizational Climate and Culture Communicating Vision Managing Change Domain 3. Professionalism. The knowledge clusters within Domain 3 are: Personal and Professional Accountability Professional Development and Lifelong Learning Contributions to the Community and Profession Domain 4. Knowledge of the Healthcare Environment. The knowledge clusters within Domain 4 are: Healthcare Systems and Organizations Health Care Personnel The Patient's Perspective The Community and the Environment Domain 5. Business Knowledge and Skills. The knowledge clusters within Domain 5 are: General Management Financial Management Human Resource Management Organizational Dynamics and Governance Strategic Planning and Marketing Information Management Risk Management Quality Improvement The American College of Healthcare Executives (ACHE) ACHE strives "to be the preeminent professional society for leaders dedicated to improving health ...To advance our members and healthcare management excellence". Note [FUN]: The video for Topic 2 - 2018 American College of Healthcare Executives (ACHE) Overview - is a YouTube video produced by ACHE. The video provides an overview of the ACHE strategic plan and details ACHE's mission, values, programs, products and services. ACHE publishes a Competencies Assessment Tool based on the HLA Competency Directory to help those aspiring to be the very best healthcare administrators and managers assess their own skills as well as develop a plan to make improvements, where needed. ACHE also outlines healthcare administration competencies via its Fellow of the American College of Healthcare Executives (FACHE) credentialing which is board certification in healthcare administration and management. One FACHE requirement is passing the ACHE Board of Governors Examination. ACHE provides free resources for this examination at its Credentialing website. These resources include: Board of Governors Examination Reference Manual Board of Governors Examination Practice Exam Questions Board of Governors Examination Practice Exam Answer Key This Board of Governors Examination tests competencies in ten (10) knowledge areas identified by ACHE as the ones needed to do the job of healthcare administration and management successfully at the optimal and most rigorous levels of efficiency and effectiveness. The knowledge areas are: Knowledge Area 1. Governance and Organizational Structure Knowledge Area 2. Human Resources Knowledge Area 3. Finance Knowledge Area 4. Healthcare Technology and Information Management Knowledge Area 5. Quality and Performance Improvement Knowledge Area 6. Laws and Regulations Knowledge Area 7. Professionalism and Ethics Knowledge Area 8. Healthcare Knowledge Area 9. Management and Leadership Knowledge Area 10. Business Summary - Combining HLA and ACHE List of Competencies Below is listed a combination of the HLA and ACHE list of competencies to produce a comprehensive list of defined eleven (11) competencies needed to do the job of healthcare administration successfully at the optimal and most rigorous levels of efficiency and effectiveness. Competency 1: Organizational Structure and Governance Competent in applying business principles, including systems thinking, to the development and analysis of a healthcare organization's structure with delineating responsibility, authority and accountability at all levels of the healthcare organization. Competent in the development and implementation of policies and procedures for the governance process. Competency 2: Administration, Management, and Leadership Competent in applying general administration and management principles (e.g., planning, organizing, directing and controlling) to address overall goals and objectives of the healthcare organization. Competent in the ability to inspire individual and organizational excellence, create a shared vision and successfully implement processes (including change processes, as needed) to attain the healthcare organization's strategic and tactical goals and objectives. Competency 3: Health Care and the Healthcare Environment Competent in understanding the broad range of organizations and professions involved in thedelivery of health care (e.g., managed care models, health care delivery trends, ancillary services). Competent in understanding the healthcare system and the environment in which healthcare administrators, managers, and providers function. Competency 4: Quality and Performance Improvement Competent in applying business principles, including systems thinking, to the development, implementation and evaluation of healthcare organizational accountability, including quality improvement theories and frameworks as well as quality assessment and assurance philosophies, policies, programs and procedures. Competency 5: Business Competent in applying business principles, including systems thinking, to the development and assessment of specific areas, concepts, and processes of the healthcare organization operation as a whole (e.g., marketing, business planning, strategic planning). Competency 6: Finance Competent in applying business principles, including systems thinking, to the planning, development, establishment, analysis and assessment of financial management processes for a healthcare organization's capital, budget, accounting and related reporting systems. Competency 7: Human Resources Competent in applying business principles, including systems thinking, to assessing the need for and the supply of professional staff and other personnel in the healthcare organization. Functions include recruitment, selection, training, compensation and evaluation of such personnel and how to examine ways of evaluating productivity and monitoring accountability. Competency 8: Professionalism and Ethics Competent in the development, monitoring and maintenance of procedures to ensure the needs of the healthcare organization's professional staff are met. Competent in identifying, monitoring and disseminating codes of professional conduct; understanding the implications of ethical decisions; and providing procedures to monitor standards of behavior within the healthcare organization. Competent in aligning personal and healthcare organizational conduct with ethical and professional standards that include a responsibility to the customer/patient and community, a service orientation, and a commitment to lifelong learning and improvement. Competency 9: Healthcare Technology and Information Management Competent in applying business principles, including systems thinking to healthcare management information and clinical information systems (e.g., developing and using computer-based decision support systems for administrative/management decisions and clinical decisions in the healthcare organization). Competency 10: Laws and Regulations Competent in identifying and interpreting the impact of government regulations and laws on the healthcare organization; identifying the need for and working with others to develop new regulations and laws; investigating, monitoring, documenting and enforcing existing regulations and laws. Competency 11: Communication and Relationship Management Competent in communicating clearly and concisely with internal and external healthcare constituents and stakeholders, establishing and maintaining relationships, and facilitating constructive interactions with individuals and groups, and maintaining communication and cooperation with both public and private health-related organizations.