5. Reporting a Service Problem

A: Hello, please connect me to Tech Support.

B: This is Tech Support, how may I help you?

A: I am having problems with my Internet service.

B: What seems to be the problem?

A: None of my wireless devices are connecting to the Wi-Fi.

B: I see. Have you tried disconnecting and reconnecting the modem?

A: No, how do I do that?

B: Simply unplug the modem for fifteen seconds.

A: Alright. I plugged it in again.

B: Are all of the lights back on the modem?

A: Yes, they're all green!

B: Your devices should be able to connect easily now.

A: Oh, they're working perfectly! Thank you!