Can't upload audio file (Chrome + Safari Browser)

Support & Feedback Forum
1

I’ve been trying to upload an audio file but can’t.
Once I select a file it just takes me back to the modal and nothing happens. Same if a drag and drop the file.

Other things to note:

  • No visible errors in UI
  • My file was an MP3 and the size is 175.9 MB
  • I attempted in incognito mode (Chrome). For good measure I also tried Safari (incognito + cleared cache). Still didn’t work.
  • I added title and input text prior to trying to upload. Also tried without title and input text.
    Chrome Dev Tools Console Errors.
    I don’t think these have anything to do with issue (maybe the JS issue), but here they are:
  • Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform
  • The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page
  • Uncaught (in promise) DOMException: play() failed because the user didn’t interact with the document first
  • Uncaught SyntaxError: Unexpected token ‘&’ → ticket.js (last line)
2

Please note that the audio file size limit is 60MB, that is the reason why you can’t upload the file.

1 Like
3

Ok thanks.

It would be nice (arguably necessary) to have some sort of UI user feedback (“Error: file size exceeds xyz”) when you are outside of file size limits or anything else of that nature.

1 Like
4

Exactly, I agree with that and we will do that as soon as possible.