I can`t cancel my account

Im trying to cancel my account and its impossible to do that. I’ve tried everything and I’m starting to think they’re acting in bad faith. I am following the steps guided by the application itself to make the cancellation, but I am directed to google play where there is no Lingq to be canceled, but payments continue to happen on my creditcard. What should I do?

I replied on your email too. As mentioned there, you are subscribed to LingQ Premium membership via the Android app and Google Play. To cancel subscription, please login to your Google Play account and cancel it there.
Here’s how you can do that: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Hope this helps!