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イギリス
I can't find the Cancel Account button
Hi, my username is howard61. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
ウクライナ
Hi!
Would you, please, disable the auto-renewal on my account?
Thanks)
セルビア
@irinakh.m. Your account has dropped to the Free level.
スロベニア
I cant find the option to downgrade my account to free (but plenty of options to upgrade it!). Where is the button to do that?
セルビア
@mismas You did already cancel successfully and your account will drop to the Free plan after your paid period expires.
カナダ
This pops up every month but still I had to pay multiple times.
Premium (changing to Free on April 06, 2023)
Premium (changing to Free on March 06, 2023)
Premium (changing to Free on Feb 06, 2023)
セルビア
@yoyo4 Your subscription is now canceled.
イタリア
Hello, same problem here. I cannot downgrade or cancel my subscription. I don't really understand why an app or website can do that. I want to cancel my account immediately Is that even possible? people should be free to do that at any time. Thanks
セルビア
@alexy1015 Your subscription has now expired.
日本
Please cancel my monthly subscription.
I can’t cancel via Apple neither
セルビア
@Hamy23 You are subscribed to LingQ Premium through iOS app and Apple Store. Please login to your Apple Store account and cancel subscription there. Here's how you can do that: https://support.apple.com/en-us/HT202039
ポーランド
Hi Zoran, I would like to disable my auto payment as well. I want to change from premium to free please
セルビア
@vanillachipmunk Looks like you did already cancel successfully. Your account will drop to the Free level on your next payment date.
カナダ
Please disable the autorenewal feature on my account as of today, 17th February 2023, as I will no longer be able to use Linq due to a diagnosis of terminal cancer.
Thanks in advance,
Brian Armstrong
セルビア
@Dean6hUG94 Very sorry to hear that. Your account is on Free level already since October 2022. Do you maybe have any other account upgraded to Premium?
イギリス
How come there is no cancel button in my accounts page? Is it hidden on purpose, because the help page tels me it should be there. This forum post surely cannot be the only option.
Please cancel my subscription as of now.
Please also disable my auto renewal in case I decide to use Lingq again in the future.
セルビア
@ I disabled the auto renewal on your account. Your account will drop to Free plan after your current paid period expires.
Cancel Account button deletes the account and all data completely and is available to Free users only. Premium users first need to cancel subscription under the Change Plan button, and once account drops to the Free plan, option to delete account completely will be available to them too.
So, there is a difference between canceling the subscription and canceling the account.
イギリス
Thanks zoran. No I see the "downgrade to free" option under "change plan" button. I think this might not be obvious to some people.
My account i can see "1 Month Premium (renewing on February 21, 2023)", can you confirm the auto renewal is disabled even though it says it will renew on the 21st? Thanks.
Can you also confirm the auto renewal will always stay disabled on my account so i dont have to message here every time i decide to use Lingq? Or will it get enabled when i go to premium again?
セルビア
@dynuel It is disabled, no worries, you won't be charged automatically again. However, next time you upgrade, it will enable auto-renewal again so you need to disable it or let me know and I'll do it for you if you have issues.
イギリス
how do i find the option to disable the auto renewal?
セルビア
The option to cancel subscription is under the Change Plan button on the Account Settings page.
カナダ
Hi, there is no way to downgrade or cancel my account on the Account page as the help article says there should be. I want to cancel my account. Can somebody help, and also provide an explanation as to why Lingq is making it impossible to cancel accounts? It looks really, really bad that you deleted your Cancel Account button.
セルビア
@ I disabled the auto-renewal on your account.
コスタリカ
Hola! Me pueden ayudar a cancelar mi cuenta?
セルビア
@ Your subscription has expired now.
イギリス
@Zoran Can you cancel my autorenewal subscription since I can't find the cancel button.
セルビア
@ Sure, I took care of it for you.
United States
Please cancel my account as well. I have attempted to cancel it two months in a row now and i am not happy with the difficulty involved in simply canceling an account.
セルビア
@ Please login to your Google Play account and cancel LingQ subscription. You are subscribed to Premium via Google Play Store.
イギリス
please cancel my account. there is no cancel button, nor is there an option to downgrade account to free.
セルビア
@ Sure, it's taken care of now.
フィリピン
Hello! Can you check if I was able to cancel mine as well? I can't see my cancel button either. Thank you!
セルビア
@ All good, your account will switch to Free level after your current paid period expires.
カナダ
Hello,
Can you please cancel my subscription ?
Thank you
セルビア
@elies Sure, it's taken care of.
United States
Please make sure my account is canceled. There is no cancel account button.
セルビア
@ Looks like you did already canceled subscription and your account will drop to the Free plan after your paid period expires.
United States
Zoran... Please cancel my account. I followed the instructions... but they are not accurate and misleading. It's not a good practice and creates suspicion and animosity toward the company when a user has difficulty cancelling an account... leads to bad PR... and why would a company want anyone creating bad press about them?
username: cliffmp
If not cancelled within 24 hrs, I will just stop PayPal payment.
セルビア
@ I took care of it for you.
United States
Hello, please cancel my subscription to LingQ. Remove my payment information too, if possible. It will not let me remove my payment information without replacing it with a new card.
セルビア
@cstinson I canceled your subscription and your account will drop to the Free plan after your current paid period expires.
United States
Thank you for the help.
イギリス
Hi , I am trying to cancel my subscription as my circumstances have changed and I no longer want the account. I have got to the end of the downgrade instructions but I'm still not sure it's actually cancelled. Please can you advise. Thank you
セルビア
@ Your account is set to drop to the Free level after your current paid period expires. All good.
カナダ
Please @zoran could you cancel my account - I have not used it in over a year. Thank you.
セルビア
@ No problem, subscription canceled.
United States
Please, cancel my account. Was planning on re-activating at some point but the fact that you make it difficult to cancel a subscription makes it hard to trust you. This is shady and unethical behavior.
セルビア
@ I took care of it for you.
Korea, South
Hello, I would also like to both cancel (I thought I had done this as the button on the membership gave me an option to reactivate my account, making me assume it was inactive) and refund my membership. Since I thought, due to LingQ's ridiculous cancellation process, that I had already cancelled my membership, I have just been charged 200USD which I definitely cannot afford right now, for a service I haven't used in over a year.
I have also tried myself to cancel and sent an email, but I am posting here for visibility as I really need my refund asap.
Many thanks
セルビア
@Soymylk No problem, it's taken care of now.
カナダ
Hi, can you please cancel my subscription? I can't find the button on my account page. I would like to wait to use Lingq until I'm at a higher level in my target language. Thanks!
セルビア
@Mitharu Sure, I took care of it.
ポーランド
Hello, please cancel my subscription
セルビア
@Tony33 Sure, I took care of it.
イギリス
Hey can i please cancel my subscription
セルビア
@ Sure, I took care of it.
United States
Hi, please cancel my subscription.
セルビア
@jeffcolecope Done.
イギリス
Please cancel my subscription
セルビア
@Heltke94 Done!
ドイツ
Hi @zoran
I read in another post that you have to cancel your subscription to change your payment method. Therefore, I would like to cancel my subscription.
Unfortunately, Lingq is really quite frustrating/inconvenient in that regard (Payment/cancellation). Other than that, I love Lingq and really enjoy using it.
Best regards
Viktor
セルビア
@Vidocq88 I took care of it for you.
United States
Hi, I would like to cancel my account and also do not have a cancel button. Please take care of it, thank you.
セルビア
@Obex I canceled your subscription.
リトアニア
Hello, I would like to cancel my subscription and stop paying but I can't find any place where to do it. Can someone explain to me how I can do it?
セルビア
@ I took care of it for you.
United States
Please cancel my subscription. I think I am subscribed only via the browser?*****
セルビア
@bolaurent I took care of it for you.
イタリア
I want to cancel my subscription premium too. Can you do it for me?
セルビア
@ Sure, I took care of it for you.
United States
I have sent an email requesting do not renew subscription . Please mine effective November 20 2022
セルビア
@m.papale I replied on your email and took care of it for you.
United States
My username is andyhamel561 please cancel my premium I see no way to do it on
セルビア
@andyhamel561 You are subscribed to LingQ Premium membership via the Android app and Google Play. To cancel your subscription, please log in to your Google Play account and cancel it there.
Here's how you can do that: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Hope this helps!
イタリア
Hello, I would like to cancel my subscription and stop paying but I can't find any place where to do it. Can someone explain to me how I can do it?
セルビア
@AlessioDawkins You are subscribed to LingQ Premium membership via the iOS app and Apple Store. To cancel your subscription, please log in to your Apple Store account and cancel it there.
Here's how you can do that: https://support.apple.com/en-us/HT202039
Hope this helps!
United States
@zoran, I was scheduled to go to "free" account on 9/18/2022, and was billed again. I do not see the option to cancel but it says I am extended to 2023, I need it canceled and refunded. Myoon24. Please and thank you.
セルビア
@ No problem, I took care of it for you.
United States
Hello @Zoran, my username is MrGeek98. I need help canceling my subscription, couldn't find the cancel button.
セルビア
@ Sure, I took care of it for you.
バングラデシュ
Hello @zoran, please cancel my subscription, I could n't find it. And get 30 day refund.
セルビア
@sheehab Done!
バングラデシュ
Thanks, will I get refund?
According to 30 day money back guarantee?
セルビア
Yes, payment refunded.
イタリア
Hi, my username is Beemot. I can't find the cancel account button in my accounts and I would like to unsubscribe. Could you please do it for me?
セルビア
@Beemot I took care of it for you.
マレーシア
Hi, my username is ChillChurro. I can't find any cancel button. I would like to cancel my account and also delete my billing information, please guide me on this.
I have been trying to downgrade my subscription to free before I could delete my account but I can't even do the downgrade to free, it kept going back to "1 Month Premium (changing to Monthly Vacation on September 10, 2022)", but I don't even want to keep as monthly vacation, please help to delete my account. Thank you.
セルビア
@ChillChurro Your subscription is now canceled. You won't be charged again.
マレーシア
@zoran Thank you for your prompt action.
ペルー
Hi, my username is Arturo21. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
セルビア
@Arturo21 I took care of it for you.
フランス
Hi, my username is JamelB. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
セルビア
@JamelB No problem, I took care of it and canceled your subscription. You won't be charged again.
カナダ
Plaese I can t find the cancel account bottom. May you cancel my account please? Many thanks!
セルビア
Sorry to hear you're looking to cancel.
In order to cancel/delete your account completely you must first downgrade. Click the "Change plan" button on the page (https://www.lingq.com/settings/#account), change your plan to free, and then the "Delete your account" button will be visible on the same page.
If you want to cancel your subscription only, but keep account active, just cancel subscription and that's it.
United States
Why do you deliberately hide/obfuscate this and make it difficult? This alone is enough to make me want to cancel.
セルビア
We will try to simplify the downgrade process in the upcoming update. Until then, just keep in mind that the Delete Account and Cancel subscription are two different things.
Delete Account option is available to FREE users only, while PREMIUM users first need to cancel subscription under the "Change Plan" and after their account drops to Free, they will see the Delete Account button too.
United States
Not so simple. when i try to downgrade i have to jump through several hoops, ending up at "delete imported/unshared lessons", which i am somehow unable to do. So I can't get to the Free account level where I can see the delete/cancel account. PLEASE either drop me to free or cancel my account IMMEDIATELY, or I will have to block any further payments to you from my credit card.
セルビア
@sastrugus Sure, I took care of it. Your account will drop to the FREE level after your current paid month expires.
オランダ
Hi Zoran,
Unfortunately this is not working, I can only change to other memberships. It's very annoying that it's impossible to cancel a membership.. I had the same problem the last time. It's a bit weird that you can only cancel trough a blog page in my opinion. I really liked LingQ itself, but for me this is a reason to never subscribe again. Could you please cancel my subscription immediately?
Thank you!
セルビア
@dexterkate Sure, done.
