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Regno Unito
I can't find the Cancel Account button
Hi, my username is howard61. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
Ucraina
Hi!
Would you, please, disable the auto-renewal on my account?
Thanks)
Serbia
@irinakh.m. Your account has dropped to the Free level.
Slovenia
I cant find the option to downgrade my account to free (but plenty of options to upgrade it!). Where is the button to do that?
Serbia
@mismas You did already cancel successfully and your account will drop to the Free plan after your paid period expires.
Canada
This pops up every month but still I had to pay multiple times.
Premium (changing to Free on April 06, 2023)
Premium (changing to Free on March 06, 2023)
Premium (changing to Free on Feb 06, 2023)
Serbia
@yoyo4 Your subscription is now canceled.
Italia
Hello, same problem here. I cannot downgrade or cancel my subscription. I don't really understand why an app or website can do that. I want to cancel my account immediately Is that even possible? people should be free to do that at any time. Thanks
Serbia
@alexy1015 Your subscription has now expired.
Giappone
Please cancel my monthly subscription.
I can’t cancel via Apple neither
Serbia
@Hamy23 You are subscribed to LingQ Premium through iOS app and Apple Store. Please login to your Apple Store account and cancel subscription there. Here's how you can do that: https://support.apple.com/en-us/HT202039
Polonia
Hi Zoran, I would like to disable my auto payment as well. I want to change from premium to free please
Serbia
@vanillachipmunk Looks like you did already cancel successfully. Your account will drop to the Free level on your next payment date.
Canada
Please disable the autorenewal feature on my account as of today, 17th February 2023, as I will no longer be able to use Linq due to a diagnosis of terminal cancer.
Thanks in advance,
Brian Armstrong
Serbia
@Dean6hUG94 Very sorry to hear that. Your account is on Free level already since October 2022. Do you maybe have any other account upgraded to Premium?
Regno Unito
How come there is no cancel button in my accounts page? Is it hidden on purpose, because the help page tels me it should be there. This forum post surely cannot be the only option.
Please cancel my subscription as of now.
Please also disable my auto renewal in case I decide to use Lingq again in the future.
Serbia
@ I disabled the auto renewal on your account. Your account will drop to Free plan after your current paid period expires.
Cancel Account button deletes the account and all data completely and is available to Free users only. Premium users first need to cancel subscription under the Change Plan button, and once account drops to the Free plan, option to delete account completely will be available to them too.
So, there is a difference between canceling the subscription and canceling the account.
Regno Unito
Thanks zoran. No I see the "downgrade to free" option under "change plan" button. I think this might not be obvious to some people.
My account i can see "1 Month Premium (renewing on February 21, 2023)", can you confirm the auto renewal is disabled even though it says it will renew on the 21st? Thanks.
Can you also confirm the auto renewal will always stay disabled on my account so i dont have to message here every time i decide to use Lingq? Or will it get enabled when i go to premium again?
Serbia
@dynuel It is disabled, no worries, you won't be charged automatically again. However, next time you upgrade, it will enable auto-renewal again so you need to disable it or let me know and I'll do it for you if you have issues.
Regno Unito
how do i find the option to disable the auto renewal?
Serbia
The option to cancel subscription is under the Change Plan button on the Account Settings page.
Canada
Hi, there is no way to downgrade or cancel my account on the Account page as the help article says there should be. I want to cancel my account. Can somebody help, and also provide an explanation as to why Lingq is making it impossible to cancel accounts? It looks really, really bad that you deleted your Cancel Account button.
Serbia
@ I disabled the auto-renewal on your account.
Costa Rica
Hola! Me pueden ayudar a cancelar mi cuenta?
Serbia
@ Your subscription has expired now.
Regno Unito
@Zoran Can you cancel my autorenewal subscription since I can't find the cancel button.
Serbia
@ Sure, I took care of it for you.
United States
Please cancel my account as well. I have attempted to cancel it two months in a row now and i am not happy with the difficulty involved in simply canceling an account.
Serbia
@ Please login to your Google Play account and cancel LingQ subscription. You are subscribed to Premium via Google Play Store.
Regno Unito
please cancel my account. there is no cancel button, nor is there an option to downgrade account to free.
Serbia
@ Sure, it's taken care of now.
Filippine
Hello! Can you check if I was able to cancel mine as well? I can't see my cancel button either. Thank you!
Serbia
@ All good, your account will switch to Free level after your current paid period expires.
Canada
Hello,
Can you please cancel my subscription ?
Thank you
Serbia
@elies Sure, it's taken care of.
United States
Please make sure my account is canceled. There is no cancel account button.
Serbia
@ Looks like you did already canceled subscription and your account will drop to the Free plan after your paid period expires.
United States
Zoran... Please cancel my account. I followed the instructions... but they are not accurate and misleading. It's not a good practice and creates suspicion and animosity toward the company when a user has difficulty cancelling an account... leads to bad PR... and why would a company want anyone creating bad press about them?
username: cliffmp
If not cancelled within 24 hrs, I will just stop PayPal payment.
Serbia
@ I took care of it for you.
United States
Hello, please cancel my subscription to LingQ. Remove my payment information too, if possible. It will not let me remove my payment information without replacing it with a new card.
Serbia
@cstinson I canceled your subscription and your account will drop to the Free plan after your current paid period expires.
United States
Thank you for the help.
Regno Unito
Hi , I am trying to cancel my subscription as my circumstances have changed and I no longer want the account. I have got to the end of the downgrade instructions but I'm still not sure it's actually cancelled. Please can you advise. Thank you
Serbia
@ Your account is set to drop to the Free level after your current paid period expires. All good.
Canada
Please @zoran could you cancel my account - I have not used it in over a year. Thank you.
Serbia
@ No problem, subscription canceled.
United States
Please, cancel my account. Was planning on re-activating at some point but the fact that you make it difficult to cancel a subscription makes it hard to trust you. This is shady and unethical behavior.
Serbia
@ I took care of it for you.
Korea, South
Hello, I would also like to both cancel (I thought I had done this as the button on the membership gave me an option to reactivate my account, making me assume it was inactive) and refund my membership. Since I thought, due to LingQ's ridiculous cancellation process, that I had already cancelled my membership, I have just been charged 200USD which I definitely cannot afford right now, for a service I haven't used in over a year.
I have also tried myself to cancel and sent an email, but I am posting here for visibility as I really need my refund asap.
Many thanks
Serbia
@Soymylk No problem, it's taken care of now.
Canada
Hi, can you please cancel my subscription? I can't find the button on my account page. I would like to wait to use Lingq until I'm at a higher level in my target language. Thanks!
Serbia
@Mitharu Sure, I took care of it.
Polonia
Hello, please cancel my subscription
Serbia
@Tony33 Sure, I took care of it.
Regno Unito
Hey can i please cancel my subscription
Serbia
@ Sure, I took care of it.
United States
Hi, please cancel my subscription.
Serbia
@jeffcolecope Done.
Regno Unito
Please cancel my subscription
Serbia
@Heltke94 Done!
Germania
Hi @zoran
I read in another post that you have to cancel your subscription to change your payment method. Therefore, I would like to cancel my subscription.
Unfortunately, Lingq is really quite frustrating/inconvenient in that regard (Payment/cancellation). Other than that, I love Lingq and really enjoy using it.
Best regards
Viktor
Serbia
@Vidocq88 I took care of it for you.
United States
Hi, I would like to cancel my account and also do not have a cancel button. Please take care of it, thank you.
Serbia
@Obex I canceled your subscription.
Lituania
Hello, I would like to cancel my subscription and stop paying but I can't find any place where to do it. Can someone explain to me how I can do it?
Serbia
@ I took care of it for you.
United States
Please cancel my subscription. I think I am subscribed only via the browser?*****
Serbia
@bolaurent I took care of it for you.
Italia
I want to cancel my subscription premium too. Can you do it for me?
Serbia
@ Sure, I took care of it for you.
United States
I have sent an email requesting do not renew subscription . Please mine effective November 20 2022
Serbia
@m.papale I replied on your email and took care of it for you.
United States
My username is andyhamel561 please cancel my premium I see no way to do it on
Serbia
@andyhamel561 You are subscribed to LingQ Premium membership via the Android app and Google Play. To cancel your subscription, please log in to your Google Play account and cancel it there.
Here's how you can do that: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Hope this helps!
Italia
Hello, I would like to cancel my subscription and stop paying but I can't find any place where to do it. Can someone explain to me how I can do it?
Serbia
@AlessioDawkins You are subscribed to LingQ Premium membership via the iOS app and Apple Store. To cancel your subscription, please log in to your Apple Store account and cancel it there.
Here's how you can do that: https://support.apple.com/en-us/HT202039
Hope this helps!
United States
@zoran, I was scheduled to go to "free" account on 9/18/2022, and was billed again. I do not see the option to cancel but it says I am extended to 2023, I need it canceled and refunded. Myoon24. Please and thank you.
Serbia
@ No problem, I took care of it for you.
United States
Hello @Zoran, my username is MrGeek98. I need help canceling my subscription, couldn't find the cancel button.
Serbia
@ Sure, I took care of it for you.
Bangladesh
Hello @zoran, please cancel my subscription, I could n't find it. And get 30 day refund.
Serbia
@sheehab Done!
Bangladesh
Thanks, will I get refund?
According to 30 day money back guarantee?
Serbia
Yes, payment refunded.
Italia
Hi, my username is Beemot. I can't find the cancel account button in my accounts and I would like to unsubscribe. Could you please do it for me?
Serbia
@Beemot I took care of it for you.
Malesia
Hi, my username is ChillChurro. I can't find any cancel button. I would like to cancel my account and also delete my billing information, please guide me on this.
I have been trying to downgrade my subscription to free before I could delete my account but I can't even do the downgrade to free, it kept going back to "1 Month Premium (changing to Monthly Vacation on September 10, 2022)", but I don't even want to keep as monthly vacation, please help to delete my account. Thank you.
Serbia
@ChillChurro Your subscription is now canceled. You won't be charged again.
Malesia
@zoran Thank you for your prompt action.
Perù
Hi, my username is Arturo21. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
Serbia
@Arturo21 I took care of it for you.
Francia
Hi, my username is JamelB. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
Serbia
@JamelB No problem, I took care of it and canceled your subscription. You won't be charged again.
Canada
Plaese I can t find the cancel account bottom. May you cancel my account please? Many thanks!
Serbia
Sorry to hear you're looking to cancel.
In order to cancel/delete your account completely you must first downgrade. Click the "Change plan" button on the page (https://www.lingq.com/settings/#account), change your plan to free, and then the "Delete your account" button will be visible on the same page.
If you want to cancel your subscription only, but keep account active, just cancel subscription and that's it.
United States
Why do you deliberately hide/obfuscate this and make it difficult? This alone is enough to make me want to cancel.
Serbia
We will try to simplify the downgrade process in the upcoming update. Until then, just keep in mind that the Delete Account and Cancel subscription are two different things.
Delete Account option is available to FREE users only, while PREMIUM users first need to cancel subscription under the "Change Plan" and after their account drops to Free, they will see the Delete Account button too.
United States
Not so simple. when i try to downgrade i have to jump through several hoops, ending up at "delete imported/unshared lessons", which i am somehow unable to do. So I can't get to the Free account level where I can see the delete/cancel account. PLEASE either drop me to free or cancel my account IMMEDIATELY, or I will have to block any further payments to you from my credit card.
Serbia
@sastrugus Sure, I took care of it. Your account will drop to the FREE level after your current paid month expires.
Paesi Bassi
Hi Zoran,
Unfortunately this is not working, I can only change to other memberships. It's very annoying that it's impossible to cancel a membership.. I had the same problem the last time. It's a bit weird that you can only cancel trough a blog page in my opinion. I really liked LingQ itself, but for me this is a reason to never subscribe again. Could you please cancel my subscription immediately?
Thank you!
Serbia
@dexterkate Sure, done.
