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Regno Unito
I can't find the Cancel Account button
Hi, my username is howard61. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
Malesia
Hi, my username is ChillChurro. I can't find any cancel button. I would like to cancel my account and also delete my billing information, please guide me on this.
I have been trying to downgrade my subscription to free before I could delete my account but I can't even do the downgrade to free, it kept going back to "1 Month Premium (changing to Monthly Vacation on September 10, 2022)", but I don't even want to keep as monthly vacation, please help to delete my account. Thank you.
Serbia
@ChillChurro Your subscription is now canceled. You won't be charged again.
Malesia
@zoran Thank you for your prompt action.
Francia
Hi, my username is JamelB. I can't find the cancel account button in my accounts and I would like to cancel my account. Please can you do that for me.
Serbia
@JamelB No problem, I took care of it and canceled your subscription. You won't be charged again.
Canada
Plaese I can t find the cancel account bottom. May you cancel my account please? Many thanks!
Serbia
Sorry to hear you're looking to cancel.
In order to cancel/delete your account completely you must first downgrade. Click the "Change plan" button on the page (https://www.lingq.com/settings/#account), change your plan to free, and then the "Delete your account" button will be visible on the same page.
If you want to cancel your subscription only, but keep account active, just cancel subscription and that's it.
United States
Why do you deliberately hide/obfuscate this and make it difficult? This alone is enough to make me want to cancel.
Serbia
We will try to simplify the downgrade process in the upcoming update. Until then, just keep in mind that the Delete Account and Cancel subscription are two different things.
Delete Account option is available to FREE users only, while PREMIUM users first need to cancel subscription under the "Change Plan" and after their account drops to Free, they will see the Delete Account button too.
United States
Not so simple. when i try to downgrade i have to jump through several hoops, ending up at "delete imported/unshared lessons", which i am somehow unable to do. So I can't get to the Free account level where I can see the delete/cancel account. PLEASE either drop me to free or cancel my account IMMEDIATELY, or I will have to block any further payments to you from my credit card.
Serbia
@sastrugus Sure, I took care of it. Your account will drop to the FREE level after your current paid month expires.
