Hello!
I have a billing issue that I don’t understand. I registered at the end of September and was on a monthly plan, because I wanted to try LingQ. Now I want to switch to annual billing. Last week, when I opened LingQ Android app, I got a Black Friday offer for additional 10% off for annual plan. I clicked it, it opened LingQ website in my phone’s browser, and I got a payment page with coupon applied. Annual billing was listed as $97. I paid with my PayPal and saw a message that payment was accepted.
However, my PayPal account was not charged. Now when I go to my LingQ billing settings, I see a message that my account will be switched to annual billing on November 28, and the price listed there is a regular annual price, $107. Presumably my PayPal will be charged as soon as my previous monthly subscription expires. But why $107?
I’d written the coupon down earlier, so now I tried to apply it manually in my billing settings, but got a message “Coupon not valid”. What does it all mean? Was the coupon not applied correctly? Did something go wrong? Will I be charged $97 or $107?
Thank you very much.