This morning I received a new reminder from LingQ telling me my subscription is about to expire - even though I went to the accounts page yesterday and clicked on the button to renew my current 6-months subscription of Premium Plus. (I'm not going to try this again, because I don't want to get charged twice over!)
No, I totally understand your frustration, I was just assuming that e-mail would be quicker since they don't really moderate the forum. I once sent an email to Alex on a Sunday and I got a reply super quick.
@Easy_Rider - I apologize for the delay in getting back to you about this. Our response times are not as quick on the weekend, but by no means were we intending to ignore your messages.
It does seem a little confusing. What I've confirmed is this: your existing subscription was a one-time subscription, and your renewal has been for a recurring subscription. One-time and recurring subscriptions are different in our system, so despite the membership level being the same the difference of recurring vs. non-recurring means your membership has to change over.
With this, I can also confirm that your account is set up properly and you'll be correctly switched over to a recurring 6-month Premium Plus membership tomorrow. You can of course cancel this recurring subscription at any time to prevent the subscription from automatically renewing.
I do recognize some issues with the way this is handled, and I'll be sure to pass this along to our development team to see what we can do to improve the flow here and make it more clear.
If there is anything else we can assist you with please let us know!
ad Jay: I'm glad you did not cancel your account :-)
ad Alex: I really appreciate the way you handle posts from members of this site, irrespective of whether they are paying customers or not. Always friendly, always supportive - you seem to have "absorbed" the Korean service attitude ;-). People like you certainly are a major asset to this site.
@Easy_Rider - I just responded to your email sent to support. We'll make sure this is taken care of, and I'm very sorry for the trouble this has caused. Should any other issues arise in the future, rest assured that if your account is downgraded you will still keep all of your data, including your saved LingQs and learning statistics.
I picked the new name right out of my Norwegian dictionary: it was originally a toss up between their words for "piss-up" and "homicidal maniac"....but I eventually settled on "spritsmugler" instead. (We don't want to scare any horses now, do we?)
EDIT Oh, and their word for bonehead, "dumrian", also came into consideration. Seemed quite apposite to my case, I thought :-)
Weißt du Robert, ich habe jetzt vor, meine Deutschkenntnisse zu verbessern - darauf will ich mich jetzt konzentrieren.
Ich habe in letzter Zeit ein paar Übersetzungen gemacht, die ich dann von Vera korrigieren ließ. Das ist natürlich eine wunderbare Übung - nur ist es erst dann, wenn man versucht, so etwas wie einen Zeitungsartikel in eine Zielsprache zu übersetzen, dass einem klar wird, wie viele Wörter und Ausdrucke man eigentlich noch nicht weiß! :-0
(Das ist, sozusagen, der Fluch der Fremdsprachen: je mehr man lernt, desto mehr sieht man die eigene Schwäche, denke ich.)