problems highlighting 2 words
Wulfgar 19931 8738 27065
This has been a problem for a while, but I've just been too lazy to report it. Sometimes, if I highlight 2 or more words while reading an article, the mouse-over and link creation gets disabled. I think this only happens when one of the words is blue, and it doesn't always happen. Just sometimes. The work around I do is to close the page and re-load it. I don't know if it makes a difference, but I'm using Mac OS X, and safari.
September 2012
  • Moderator
    alex 1705 656 31848
    Some changes are to be included in tomorrow's update that should resolve this, so please let us know if you still have the same problem after the update is pushed.
    September 2012
  • [[donhamiltontx]] 18662 45031 7145
    I have the same problem using Firefox and either Linux or Windows 7.

    If I want to highlight two or more words, and if one (or more) of the words are highlighted in blue, I hover the mouse over the blue highlighted word(s) and either (a) find a definition of the word so that it turns yellow or (b) click on the X to get rid of the highlighting altogether.

    Then I go on and highlight the words I want.

    Sometimes--even when none of the words has been highlighted before--I find it more effective to place the cursor after the first letter of the first word that I want to highlight and drag it to before the last letter of the last word I want to highlight.

    Hope this is clear, and hope it helps.
    September 2012
  • [[donhamiltontx]] 18662 45031 7145
    @Alex

    We posted at the same time. I'll also report on whether Tuesday's update resolves this issue.
    September 2012
  • Wulfgar 19931 8738 27065
    FYI - having the same problem with the new version.
    September 2012
  • [[donhamiltontx]] 18662 45031 7145
    Follow-up to my post above at September 03, 2012, 01:53PM:

    Using Linux and Firefox 14.0.1, I was able to highlight a couple of two-word phrases and one very long (10+ words) without difficulties.
    September 2012
  • Moderator
    alex 1705 656 31848
    @donhamiltontx - Glad to hear it's working properly for you now. I also don't seem to be having this problem.

    @Wulfgar - Are you still experiencing this? If so, would you be able to take a quick screencast (you can use Jing: www.techsmith.com/jing.html) ?
    September 2012
  • Wulfgar 19931 8738 27065
    @alex - page not found
    September 2012
  • Moderator
    alex 1705 656 31848
    Try again, formatting error in my post :P
    September 2012
  • Wulfgar 19931 8738 27065
    hmmm....download and learn how to use new software to report a bug? I'll consider it next time I have this problem.
    September 2012
  • davidked 41410 0
    I am unable to highlight 2+ words in explorer but I can in firefox. I sent you a screenshot.
    September 2012
  • Wulfgar 19931 8738 27065
    Yeah, it's pretty much as it was before. It only happens sometimes, and becomes more likely the more often I highlight. I might be able to reproduce it, but I invite an admin to use Mac OS X with Safari and highlight 2 or more words again and again until it breaks. I recommend doing this to Russian, Chinese or Japanese, since I remember having this issue in those languages.
    September 2012
  • Administrator
    steve 55489 2826 92339
    I normally use Chrome. I just opened Safari in response to your problem, and LingQed a bunch of two word and longer phrases in Czech, Russian and Chinese. I did encounter two sticky LingQs in one Czech lesson. The occasional sticky LingQ is a known issue and we will get to it.

    Otherwise I had no problems. I wonder if any other users in Chrome on Mac have this problem. Please let us know.

    Could you test to see if you experience the same problem in Chrome or FF. If not you may want to use another browser for now until we resolve the remaining problems, and that may also resolve your problem.
    September 2012
  • pmilone 25003
    Only happens in Windows FireFox 15.0.1 when I try to make a link out of multiple words that already contain a unknown or known linqQ. Most times a refresh (F5) will solve the problem and in some cases clearing the cache solves the problem. There have been a few cases where the lingQ is totally rejected and usually due to the fact that a word (or words) that I'm trying to link used to be a LingQ that I decided to delete. FYI, this used to cause an object error but no longer.
    September 2012
  • Administrator
    mark 33577 3879 2042
    Ok. We'll keep a lookout for this issue to see if we can find anything there.
    September 2012
  • pmilone 25003
    There is no way to create a new lingQ out of multiple words if the first word of the new LingQ is already a known or unknown LingQ.
    (FireFox 16.0.2)
    November 2012
  • Moderator
    alex 1705 656 31848
    @pmilone - I gave this a try but wasn't able to replicate this issue. Can you give me an example of a lesson and phrase where this occurs?
    November 2012
  • Kathi_W 497 225
    Hi,

    is this thread about how to create LingQs that consist of more than one word? (I'm not sure what you mean by "highlighting").

    If I understood the topic correctly, I unfortunately have to tell, that this doesn't work at all for me :( Sometimes when I click on a yellow marked word I receive a suggestion for longer expressions in the right part of the screen. I can select one of them and will find those words framed in red color in the text. But sometimes, the frame does not cover exactly the same group of words that was suggested, but one word more or less. I could not figure out, why this happens sometimes.

    If there is no suggestion for a more-than-one-word-expression available, I have not found a possibility to connect two ore more words to one LingQ manually. Could that be a problem of my (unfortunately a bit older) operating system and browser version?

    Regards from Germany :)
    Kathi
    November 2012
  • cgreen0038 11218 225 0
    I'm not sure if I'm experiencing the same issue but if I am I might be able to shed some light on this that will allow you to replicate the issue...

    This doesn't seem to happen all the time but when it does happen, it happens consistently for the words involved. The most recent example I've run into is trying to combine とはいえ into one word. Currently when I see this in a lesson it is displayed as two words: 「とは」and 「いえ」. But actually I have created individual lingqs for 「と」 and 「は」 so in reality this is three words. I have actually manually added とはいえ to my vocabulary but it still displays as two separate words, 「とは」 and 「いえ」, when I see it in a lesson. Before manually adding the word to my vocabulary, I tried highlighting the phrase. While I could use my mouse to highlight the entire phrase, once I let go of the mouse button the highlighting goes away so I cant create the lingq.

    Personally, this issue appears to be very similar to the known issue of certain lingqs refusing to display in a lesson. I believe that issue was last discussed several months ago in the forum and I gave a list of example words.
    November 2012
  • Moderator
    alex 1705 656 31848
    @Kathi_W - Highlighting meaning selecting text with your mouse as if you were going to copy and paste it. Hopefully this helps you understand how to create phrase LingQs!

    @cgreen0038 - It's strange because I just saved these words then saved the phrase in a lesson without any issues. Which lesson are you try to save this phrase in?
    November 2012
  • cgreen0038 11218 225 0
    @alex - I think it was an imported lesson. I can't find the lesson but I may have deleted it. I've created a lesson with just とはいえ in it and it gets highlighted all as one word... but I'm pretty sure I've ran into instances of that word being split into とは and いえ on more than one occasion. Maybe it has something to do with the lingqs around it? I'll probably have to wait until I run into this issue again to give you an example lesson. Its not a frequent issue but I've been running into it more often lately as I've been lingq'ing more phrases.
    November 2012
  • Moderator
    alex 1705 656 31848
    If you can find another instance of where this occurs, just send me an email with a link to the lesson and the word combination that you're having trouble saving. Also, try refreshing the page first to make sure the issue still exists.
    November 2012
  • Kathi_W 497 225
    Hi alex,

    okay, thank you, that means we are talking about the same thing. Until now, I was only able to create LingQs by clicking on a single word. If i try to select two or more words (or even only one word) with the highlighting method, the same thing happens to me like cgreen0038 told us:

    "While I could use my mouse to highlight the entire phrase, once I let go of the mouse button the highlighting goes away so I cant create the lingq."

    I tried this in several of the texts I'm learning with at the moment and it doesn't work in any of them. I use Firefox 12.0, maybe that's the problem. I also do never see the Play-Sound-Button of a lecture in my browser. I have to download the audio files and open them with Media Player. On my (newer) computer at work the sound button was there and I could listen to the audio without downloading anything.

    Hope that helps!


    November 2012
  • Moderator
    alex 1705 656 31848
    @Kathi_W - It sounds then like it might be an issue with the browser. You should try updating your browser to the newest version of Firefox or try installing another browser such as Google Chrome to see if that works better for you. Also, on your older computer make sure that you have the post recent version of Flash installed: http://get.adobe.com/flashplayer/
    November 2012
  • Moderator
    alex 1705 656 31848
    @pmilone - Thanks for the screencast. I've now added this issue to our list.
    November 2012