Missing e-mail notifications for roses
Moderator
VeraI 18615 2664 651
I've noticed that I get no longer e-mail notification for roses (forum posts and lessons). The last one is from February, 15th. Have you changed this on purpose?
February 2014
  • Moderator
    alex 1705 656 31848
    @VeraI - The emails should still be sending - perhaps they're going to your spam folder? If you can't find them there let us know!
    February 2014
  • Moderator
    VeraI 18615 2664 651
    Hi Alex, no, I definitely haven't got them.
    February 2014
  • jolanda 38178 23820 13845
    @Alex
    the same for me!

    j:-(
    February 2014
  • Moderator
    alex 1705 656 31848
    @VeraI, jolanda - Thanks! It seems to only be happening with certain accounts. We'll look into this and get it fixed soon!
    February 2014
  • SueWt 2669 2292
    @Alex - I understand you are aware there is a problem and it's the same for me also. Thank you.
    February 2014
  • Moderator
    alex 1705 656 31848
    @SueWt - Sorry to hear that! In the meantime, you can always come to the site to view the notifications :) We've got this issue on our list now!
    February 2014
  • Moderator
    VeraI 18615 2664 651
    Alex: You cannot find them in the notifications either. I see the roses for forum posts on my profile only. The roses for lessons are visible on the exchange page only, but they are hard to find because I cannot select for lesson roses only.
    February 2014
  • Moderator
    alex 1705 656 31848
    @VeraI - Good point, thanks for the correction. I guess these ought to show in the notifications list as well!
    February 2014
  • Moderator
    alex 1705 656 31848
    @all - I took a closer look into this, and the test account I used which seemed to have the same issue is actually working properly. I forgot that I had set up a filter through Gmail that automatically moved these emails to another folder.

    We also took a closer look in the back end and at first glance things seem to be working properly. Would you check your spam folder, other folders in your email account, and your filters to make sure it isn't something there that would prevent these emails from coming to your inbox?
    February 2014
  • Moderator
    VeraI 18615 2664 651
    I've already checked this and they are definitely not in the spam folder or led forward.
    February 2014
  • jolanda 38178 23820 13845
    @Alex

    Same as for Vera.
    February 2014
  • SueWt 2669 2292
    @Alex - The same as Vera also.
    February 2014