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Tourist office assistance: Hello, how can I help you?
Tourist: Um, hello. Is it possible to book one of the bus tours of the city here?
TOA: Of course, sir. Would you like the three-hour tour with an audio guide or the shorter two-hour version with no audio guide?
T: I think the shorter two-hour tour will be fine. We have a guide book, so we don't need an audio guide.
TOA: Okay, that's fine. When would you like to take the tour? There are tours in the morning, afternoon and evening. Sometimes it's nice to see the city at night with the buildings lit up.
T: We'd like to go this afternoon, as we'll be going out for dinner tonight. Oh, and it's for two people.
TOA: Right. Now I just need to get some details from you in order to book the tickets. Can you give me the names of the two people, please?
T: Yes. Susan Field and James Carter.
TOA: Susan Field and James - sorry, can you spell your surname for me, please?
T: It's CARTER
TOA: Thank you. And can I have a contact telephone number, too?
T: Why do you need a contact number?
TOA: This is in case we have to cancel the tour for any reason and need to contact you.
T: I see. Well, my mobile number is 07988 636197.
TOA: That's 07988 636197. Now can you also tell me which hotel you are staying at?
T: Yes of course, we're staying at the Crest Hotel. Oh no, sorry. That's the hotel we're staying in next week. It's the Riverside Hotel.
TOA: Oh! The Riverside is a lovely hotel. Are you enjoying your stay?
T: Yes, we are. Very much. The hotel facilities are excellent and the staff are very polite. We would definitely recommend it to others.
TOA: Oh I am glad. Now, I can book you on the tour at 4 p.m.. Would that suit you? Alternatively, there is another at three.
T: The earlier one would be better for us, please.
TOA: Right, that's booked for you Sir, two people at 3 p.m. today, August 14th. You pay the bus driver when you get on, and it's £15 per person. Please make sure you have the correct change as the drivers don't carry cash.
T: Thank you very much.
