Problem with playlist order on iOS app

Estruch us United States

Hello, every time I manually arrange my content in the playlist I hit done and it all looks fine. Then I try pressing play on the first item in the playlist and suddenly items jump around into a different order. I have tried this several times in the past two days with the same results. is anyone else having this problem?

May 13 at 16:52
  • Administrator
    zoran rs Serbia

    Sorry to hear that! Can you please email us directly from the app so that we can check your logs, and if you can include a screen recording too, that would be great. Thanks!

    May 15 at 03:06
    • Estruch us United States

      just sent an email from the app along with a screen recording as requested.

      May 17 at 19:43
      • Administrator
        TimB us United States

        I had a similar problem on the website yesterday, although slightly different. I added a few lessons to my playlist and somehow they were interspersed throughout the playlist instead of being in a row at the end. I deleted them and tried again, and the same thing happened. I ended up deleting them, logging out of, and adding them again – and it worked!

        Maybe if you delete the out-of-order parts, log out, log back in and re-add them it will fix the problem?

        May 20 at 05:17
        • Estruch us United States

          Thank you for your help. I actually have tried deleting everything and re-adding them in order and it helped for a little while. But then it started to happen again. I did not try logging out though, so I will try that this time and see what happens.

          May 20 at 22:15