Lessons wont load

Android app on Samsung tablet. I don’t just mean the audio doesn’t load. The text wont load when there is an active internet connection. Sometimes I can get around the issue if I have loaded the lesson previously by disconnecting from the internet. The text then loads (maybe from cache?) and then I can reconnect once I am in to access dictionaries etc.

Very frustrating considering this is a paid service. This isn’t a one off either.

Sorry to hear that! Can you please try to re-install the app, then also please delete app’s cache and date under the device settings and give it another try. That should fix the problem.

https://streamable.com/b469cj

Resintalled the app and cleared the cache. It’s even worse now as can’t log in with my google account Video shows what happens. I’ve reinstalled several times.

@swakefield Can you please contact me on support(at)lingq.com? I will need some additional details from you which I prefer for private conversation. Thanks!

Hi, the lessons are still taking a long time to load and often I have to disconnect from the internet so that they load from the cache instead. I think this is an app problem, and not my account.