I can't downgrade membership

crashbandiiiii us United States

I have tried many times to downgrade my membership. When I get to the last screen and click "delete my data" it tries to take me to a survey page but always seems to redirect me back to the settings page where it still shows my next pay date on Oct 22. I shouldn't have a next paydate, so what gives?

September 29 at 22:38
  • Administrator
    zoran rs Serbia

    I checked your account and I can confirm you have cancelled your subscription successfully today. Your account will drop to Free level after your current paid month expire, on October 22nd.

    September 29 at 23:24
    • jamesbond008 in India

      i have been trying to downgrade for a month . but it still shows premium . please help me out

      October 12 at 23:53
      • Administrator
        zoran rs Serbia

        I canceled your subscription manually now. What exactly happened when you tried to downgrade?

        October 13 at 01:17
    • Jhorra us United States

      Can you do mine also? I kept trying to cancel it yesterday, then the last screen of the downgrade refreshes and goes back to the account page. I cancelled it on the Paypal side so it wouldn't charge me, but I still can't get it to cancel.

      October 13 at 01:39
      • Administrator
        zoran rs Serbia

        Done, I've canceled it.

        I'll report that to our team and we will investigate if there is any issue.

        October 13 at 14:49
        • Congruence gb United Kingdom

          Zoran, I need to delete my account and cancel any transactions in the last 24 hours. I thought i had downgraded to a free membership, but instead found transactions for membership services that i did not choose to pay for. I wish to cancel these transactions and delete my account. If i don't see anything today, i will contact my bank immediately to sort out the transactions.

          February 16 at 12:44
          • Administrator
            zoran rs Serbia

            @Congruence You did cancelled your subscription successfully today, but after it already renewed. I refunded your payment now and expired your subscription.

            February 17 at 00:30