Android App is not working at all

Ryanaissance us United States

So I've been having an issue with the app for the past day. The app will open up normally, but if I click on a lesson, I get the background ui for the lesson, but no text shows up. I've tried restarting the app, my phone, and uninstalling/reinstalling. Not sure what else to try next?

January 29 at 19:50
  • Administrator
    zoran rs Serbia

    Sorry to hear that. The app works fine on my end.

    Can you please let me know which app version you have installed at the moment and which device you are using it on?

    January 30 at 05:52
    • Ryanaissance us United States

      After playing around with it more the last couple of days, I found that the problem happened when I was using dark mode. If I relogged after disabling it, the problem was gone. If I enable dark mode (my preferred setting), then occasionally the problem will still happen. If it does, I have this work around.

      The device is a Moto G5 and LingQ is version 4.9.8.

      January 31 at 22:59
      • Administrator
        zoran rs Serbia

        Strange, I tested the app for a while in the Dark Mode but wasn't able to reproduce the issue. I'll check with our Android developer if he can figure it out. Thanks for reporting the problem.

        February 01 at 23:12
        • darawascott us United States

          I had the same issue. I restarted a few times, but had to sign out and sign back in without the dark mode to resolve the issue.

          February 08 at 23:47
          • darawascott us United States

            samsung G7 version 4.9.8

            February 08 at 23:48
          • Administrator
            zoran rs Serbia

            @darawascott Are you also unable to open a lesson properly in Dark Mode?

            February 09 at 04:15