Courses deleted when downgrading to free, even if premium has time remaining
You can activate the Vacation plan during the downgrade flow to keep your data. In case you change your mind later and decide to switch to Free, you can always cancel completely before your next payment date.
Even if you forget to cancel and decide not to continue, you can always message support and we will assist and refund payment. No problem at all.
Yes, the vacation plan exists and, if I were at the end of my premium membership, it would make sense that my content be deleted. But not when there is still significant time on my membership.
I have to assume this is just a bug, because it's difficult to believe someone would actively make the decision for it to work this way.
This software is just such rubbish! I almost feel ashamed that I've given people the advice to use the site: New bugs all the time, don't respond to many concerns we have, do a big deploy on Fridays. There's something really wrong here.
I downgraded also - really hope that I don't see this behavior because I intend to use the software in the hope it gets better until November, when my subscription is removed. Then I don't intend to log back in. (I did take that $2 deal for saving my data though, so I find it unlikely it gets removed. I'll keep that until I have decided what to do with the data.)
It's interesting that no one has even responded to the thread though. But as they say here at Lingq (yes, I'm getting that constantly when studying now):