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Problem with month subscribe

LingQ Forums - How to learn languages
| Support Forum

June 17, 2012, 9:51 a.m.

Ezechiele
Ezechiele IT
53 posts
Problem with monthly subscribe

Hello,

I have a problem.
I bought a monthly subscription through the paypal payment.
I started to use the site and afterwards I decided to disable the automatic renew.
Now my monthly subscription doesn't work. Why?

Excuse my bad english, I am still learning.

June 17, 2012, 2:15 p.m.

u50623
u50623 DE
719 posts
When you downgrade, your membership level changes RIGHT AWAY (= immediately).

See Account Help Page: http://www.lingq.com/help/account/

I am sure the LingQ support will help you when they are in the office (Vancouver, Canada time).

June 17, 2012, 3:08 p.m.

[Marianne10]
[Marianne10] AW
380 posts
Seems a bit odd to reduce the service despite of having paid the full months fee. Surely that cannot be the case.

June 17, 2012, 3:42 p.m.

u50623
u50623 DE
719 posts
Please read Mark's comment in this thread:
http://www.lingq.com/learn/ru/forum/1/10333/?pa...

It is unfortunately exactly as I have written above!

June 17, 2012, 4:42 p.m.

mark
mark CA
Administrator
5115 posts
As hape says, if you downgrade, your account is downgraded right away. This is a limitation in our payment system which is tricky to fix. That is why there are clear warnings when you do try to downgrade your account. At any rate, I have manually re-upgraded your account for the rest of your month.

June 17, 2012, 4:48 p.m.

[Marianne10]
[Marianne10] AW
380 posts
I must admit that the cost of the subcription fee is high enough to warrant that such as basic feature should be included. If you look at competitor products, you will find a lot of flexibility.

June 17, 2012, 5:42 p.m.

mark
mark CA
Administrator
5115 posts
In fact, most users only downgrade when they no longer want to continue using LingQ actively. For the few like Ezechiele that upgrade and then downgrade right away, they can contact us and get the issue resolved. Often things that seem easy to fix are not since payment systems are actually quite complex.

June 17, 2012, 5:56 p.m.

[1892uDH]
[1892uDH] AW
2750 posts
.

June 17, 2012, 9:33 p.m.

Ezechiele
Ezechiele IT
53 posts
Thanks a lot mark.
thanks at all!

I need to put down my account when the time is over?

June 18, 2012, 7:37 a.m.

u50623
u50623 DE
719 posts
When the month is over, the limitations of the free account will take place. The LingQs you have created are not lost, but you are not able to create new ones.

June 18, 2012, 4:03 p.m.

mark
mark CA
Administrator
5115 posts
@Ezechiele - As hape says, your account will automatically be downgraded.

June 19, 2012, 9:31 a.m.

Ezechiele
Ezechiele IT
53 posts
Thanks a lot mark :)

thanks every one for the support
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