Player time is 00:00

The provider (Imani) has checked the audio from her end and reports that it is working. However I see 00:00 for time and the audio won´t play. Is there something I can do differently from my end?

Would you let us know which browser you are using? Also, would you make sure your Flash player is up to date? You can check here: http://get.adobe.com/flashplayer/