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I can´t upgrade my account

Aug. 18, 2012, 12:22 a.m.

imme

1 posts

I have tried several times to upgrade my account to basic plan with my credit card or with paypal but it didn´t work. I tried the recurring payment and the 6 month payment, neither worked. My PayPal account is verefied and my Credit Card is valid.
Could someone help me. Thanks

Aug. 18, 2012, 12:45 a.m.

steve

Administrator
9997 posts

Sorry for the inconvenience. I can't help you but maybe Alex will have some ideas when he next comes to the forum.

Aug. 18, 2012, 12:53 a.m.

alex

Administrator
4171 posts

Hi,

Which error are you receiving when trying to upgrade? The one-time payment (http://www.lingq.com/accounts/choose-products/) should go through in any case unless there is a problem with your card, but the error message displayed should help to better explain why it isn't working.

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